Braze Joins the Twilio vs. Sinch Customer Engagement Tussle
And then there were three. Twilio argued customer engagement is stalled because AI hasn’t closed the trust gap. Sinch said the problem is that disconnected systems sabotage your customer conversations. Now Braze adds a third perspective—we rarely understand the human at the end of the phone.
Route Mobile Activates Founder Mode (and Other Earnings News)
It’s not just Amazon’s Ring that’s going into founder mode. Route Mobile announced the return of Founder Rajdip Gupta as CEO and managing director. More on the founder mode label later.
The Supreme Court Tossed TCPA Certainty; How to Keep Yours
As a law, the TCPA is allergic to certainty. That’s been true for as long as I’ve testified and advised in these cases.
For a decade I’ve advised defendants, endured depositions, and churned out hundreds of pages of expert opinions. Yet every TCPA case still manages to surprise me…
One Expert, One Topic—Alla Reznick Talks Cybersecurity & Personal Responsibility
Alla has always championed resilience and self-reliance. While still in college, she supplemented her stipend by interpreting for international organizations entering the former Soviet bloc after the fall of the Iron Curtain. Her work took her to the most remote corners of the newly independent states, where she witnessed the uphill struggle of nations trying to build democracy from scratch…
Twilio vs. Sinch: The Tussle of Two Reports
The top two players in customer comms just dropped big reports on what’s wrong with customer engagement…
The Good, The Interesting, The Unknown—the Q1 Download
Earnings calls, like job interviews, are self-serving narratives. That doesn’t mean they’re untrue, just that companies carefully frame the story they want the market to hear…
AI Can Text. But Can It Save the Shopping Cart?
In commerce, the shopping cart is both the vehicle and the signal of revenue. It’s the tell. If this were poker, it’d be the shopper tipping their hand…
One Expert, One Topic — Eddie DeCurtis Talks Silent Network Authentication
Eddie DeCurtis didn’t grow up watching The Sopranos—he lived it. His father and uncle were real-life made men…
The Q1 Valuation Recovery
When it comes to stock valuation—an admittedly flawed and volatile metric—the cohort has largely recovered from the early year beating, tracking with the broader market…
Braze Announces Q1 2025 Results
If you measure progress by focus, Braze made a strong case this quarter. Revenue held steady at $162.1M, up 20% year over year…
